Cancellation policy
We have a 24 hour cancellation policy. Any cancellations that occur 24 hours or more before the scheduled time are able to be re-booked at no additional cost to the client. This allows adequate time for us to contact patients on our waiting list who need to be seen urgently.
We respect that your time is valuable and we appreciate that you understand ours is too.
We have a 24 hour cancellation policy. Any cancellations that occur 24 hours or more before the scheduled time are able to be re-booked at no additional cost to the client. This allows adequate time for us to contact patients on our waiting list who need to be seen urgently.
The first time a cancellation is made within the 24-hour period prior to the time of the booked appointment, the client will be given the opportunity to re-book (with no financial penalty applied), and a kind reminder of our cancellation policy.
Any subsequent cancellations by/for the same client that occur within the 24-hour period will be referred to the Clinic Manager and may result in a cancellation fee being applied:
- Late Cancellation (within the 24-hour period) will be charged at 100% of the consultation fee for that booking which had been made and subsequently cancelled.
- Missed / forgotten appointments will be charged at 100% of the consultation fee for that booking which had been made and subsequently cancelled.
Myphysio Health Clinics do not issue refunds for cancelled appointments.
We value you as a client and appreciate your understanding and cooperation.