We respect that your time is valuable and we appreciate that you understand ours is too.
We have a 24 hour cancellation policy. Any cancellations that occur 24 hours or more before the scheduled time are able to be re-booked at no additional cost to the client. This allows adequate time for us to contact patients on our waiting list who need to be seen urgently.
The first time a cancellation is made within the 24-hour period prior to the time of the booked appointment, the client will be given the opportunity to re-book (with no financial penalty applied), and a kind reminder of our cancellation policy.
Any subsequent cancellations by/for the same client that occur within the 24-hour period will be referred to the Clinic Manager and may result in a cancellation fee being applied:
- Late Cancellation (within the 24-hour period) will be charged at 50% of the consultation fee for that booking which had been made and subsequently cancelled.
- Missed / forgotten appointments will be charged at 100% of the consultation fee for that booking which had been made and subsequently cancelled.
Myphysio Health Clinics do not issue refunds for cancelled appointments.
We value you as a client and appreciate your understanding and cooperation.